Plumbing emergencies do not keep business hours, so neither do we. A person answers the phone at 3 a.m., a licensed plumber is dispatched from the closest route, and you get a written price before the work starts. There is no premium tacked on because it happened to be a Sunday.
- Sewage or water backing up into tubs, showers or floor drains
- A burst or split supply line spraying inside a wall
- No water at any fixture in the house
- Water heater leaking from the tank body
- Gas odor near an appliance or the meter
- Toilet overflowing that will not stop with the shutoff
Seven signs you should stop reading and call
- Water coming up in a lower fixture when you run a different one
- Sewage smell inside the house that will not clear
- A ceiling stain that is growing while you watch it
- The water meter dial spinning with everything shut off
- Hissing behind a wall or a warm patch on the floor
- Brown or gritty water at every tap at once
- Any gas smell at all
If you have one of these, shut off the main valve (usually at the street side of the house or in a box by the meter) and call us. Cutting the water off early is the difference between drying a closet and replacing a floor.
What it costs after hours
We charge the same flat rate at 2 a.m. as we do at 2 p.m. The price for the repair is quoted onsite after the plumber sees the actual problem, you approve it in writing, and that is the number on the invoice.
If the visit turns into something bigger, like a collapsed sewer lateral or a slab leak that needs a reroute, we will stabilize the emergency first, then quote the permanent repair separately so you are never signing off on a large job at midnight.
What the visit looks like
No mystery pricing and no surprise invoice at the end.
You call
A live person, not a queue. We confirm the address and the symptom, and dispatch the nearest truck.
We diagnose
Camera, meter or pressure test as needed so the cause is confirmed, not guessed.
You approve
Flat-rate price in writing. Nothing starts until you say yes.
We fix and clean
Repair, test, haul away the old parts and leave the space cleaner than we found it.
Emergency plumbing questions we get every week
Most of Duval, Clay, St. Johns and Nassau counties see a truck within about an hour on emergency calls, because our routes are staged rather than run out of one central shop. Outlying areas like Macclenny, Hilliard and Palatka take longer, and dispatch will tell you the honest window when you call instead of promising 60 minutes to everyone.
No. The flat rate is the flat rate. We do not have an after-hours multiplier, a holiday surcharge or a weekend trip fee.
Yes, if water is actively escaping. Find the main shutoff (street side of the house, in the garage, or in a meter box at the curb) and turn it clockwise. For a water heater leak, shut the cold inlet valve on top of the tank and kill the breaker or gas valve.
Yes. We work with property managers and landlords across the region, can coordinate access with tenants, and will send documentation and photos for your records.
Need a plumber in Jacksonville today?
We answer the phone live, quote before we start, and carry the parts for most repairs on the truck.